Refund policy

Last updated: October 12, 2026

At numblin, we want you to love what you ordered. If the size isn't right, we'll send you another one. If something arrives damaged, defective or wrong, we'll put it right. In both cases, you don't have to send anything back.

1. Wrong size? One easy size exchange

If an item doesn't fit, email contact@numblin.com within 7 days of delivery with:

your order number
the item and the size you'd like instead
a photo of the item with its original tags still attached

Here's how it works:

We send you the same item in the new size for a flat $6.99 exchange fee, which covers shipping. We'll email you a secure payment link, and your new size ships once it's paid.
No need to send the first item back.
One size exchange per order, for one item, in the same product and color.
The item must be unworn and unwashed, with its tags attached.
If the size you need isn't available, we'll let you know and you won't be charged.
Your new size is processed within 1–3 business days and delivered in an estimated 5–8 business days after it ships.
Requests made more than 7 days after delivery (based on the carrier's tracking) aren't eligible.

To get the right fit the first time, please check the size chart on each product page. Our pieces tend to run small, so size up if you're between sizes.

2. Damaged, defective or wrong items

If your item arrives damaged or defective, or you received something different from what you ordered (wrong product, size or color), email contact@numblin.com within 5 days of delivery with:

your order number
clear photos of the problem (for a wrong size or color, include a photo of the size label or tag)

You don't need to send the item back. Once we approve your claim, you can choose:

a refund of the price you paid for the affected item, or
a free replacement of the same item, shipped as a new order (estimated delivery 5–8 business days after it ships).

If a replacement isn't available, we'll refund you instead.

Claims made more than 5 days after delivery (based on the carrier's tracking) aren't eligible.

3. No refunds for change of mind

We don't offer refunds or returns for change of mind. If an item doesn't fit, please use a size exchange (section 1).
Orders can't be cancelled or changed once they're placed, and that includes the shipping address. Please double-check your address at checkout.

4. How refunds work

Approved refunds are issued within 5 business days to your original payment method. PayPal or your bank may take a few more days to show it.
We refund the amount you actually paid for the affected item, after any discount (for example, Buy 2, get the 3rd 40% off). If your whole order is affected, we also refund any shipping you paid.

5. Lost or late orders

If your order hasn't arrived within 20 business days of shipping, email us with your order number and we'll help track it down. If it's confirmed lost, we'll send a free replacement or refund you.

6. If we can't ship on time

If we can't ship your order within the processing time stated in our Shipping policy, we'll let you know and you can cancel for a full refund.

7. Contact us

Email contact@numblin.com (Monday to Friday) with your order number and we'll help.